Human Resources

We empower a high-performing and diverse workforce while supporting the growth and development of individuals and the communities where we live, work, and play.

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Human Resources partners with all City departments to attract and develop diverse, qualified, and productive employees to serve Boston's residents. We are also responsible for benefits administration and compliance with the policies, laws, and ordinances governing municipal government. And through our centralized employee HR service center, Beacon, we provide accurate, prompt, and thorough assistance with all HR-related inquiries.

Contact

617-635-3370
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1 City Hall Square
Room 612

Boston, MA 02201-2017
Estados Unidos
Office hours

Monday through Friday, 9 a.m. - 5 p.m.

OUR VALUES

OUR CORE WORK

The Story of Beacon

We chose to call the City of Boston’s Employee HR Self-Service Center Beacon, in honor of our shared responsibility as City employees and Bostonians to light the way for all.

The Story of Beacon

BEACON

Beacon Frequently Asked Questions

What is Beacon?

Beacon is a new way to experience your City of Boston HR information through two new channels. The first is an online HR self-service portal that provides a single place for you to find information, complete required tasks, and contact the Human Resources team - anywhere, anytime, on any device.

The second is the HR Contact Center, a dedicated number you can call to speak with a customer service representative in our new Citywide HR contact center. The HR Contact Center is open 8 a.m. - 5p.m. ET, Monday - Friday. You can reach an HR customer service rep at (617) 635-3370.

Who can use the Beacon HR service center?

All City of Boston part-time and full-time employees, including Boston Public Schools employees, can access the Beacon HR Portal and Contact Center.

Non-City of Boston employees, including prospective candidates, spouses and/or dependents of current employees can call the HR Contact Center during operating hours.

How do I access the Beacon HR Portal?

Current employees can log into Access Boston and click the Beacon 'lighthouse' icon on the homepage:

When you are ready to end your session, you can log out manually or your session will end after 15 minutes of inactivity.

When should I log into the Beacon HR Portal?

How will I know when an HR Customer Service Representative responds to my case?

You will receive an email notification when your case is updated with new information, You can also check the status of your open inquiries on the View My Tickets page in Beacon.

You can expect a response within 72 hours or less of submitting your case. If you do not get a response within 72 hours, you can send a follow-up message from the View My Tickets page or call the HR Contact Center at (617) 635-3370, 8AM - 5PM ET, Monday - Friday.

BEACON RESOURCES

Looking for more information about Beacon?

We have a downloadable guide for employees, as well as some promotional materials that can be printed and shared with employees or displayed in City workplaces.

Beacon User Guide

This guide outlines how employees can access and utilize the Beacon portal and call center.

BEACON ONE-PAGER

This promotional flyer can be downloaded and attached as a digital file or printed and delivered as a handout.

BEACON EMPLOYEE POSTERS

These posters can be printed and displayed in City workplaces.