Terms of Use and Privacy Policy for City of Boston Digital Services

View information related to the City of Boston's terms of use and privacy policy below

Last Updated: December 20, 2024

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A quick summary of major points:

By using Boston.gov or any digital City service, you agree to our Terms of Use and our Privacy Policy.
You agree to not use a digital City service for any unlawful or harmful purposes. If you do, your actions shall be considered a violation of these terms of use, and we may limit your access.
We are not responsible for user-generated content (any content that was not created by a City employee but may be featured on a digital City service).
Whenever you use a digital City service, some information is automatically collected. None of the information automatically collected would identify you as an individual.
Some digital City services (like creating a user account) will require you to provide additional information.
The City is subject to the Massachusetts Public Records Law. If you share any information with us through a digital City Service, that information will become a public record. This means that someone may be able to request this information from the City if there is no public records exemption or law saying otherwise (like HIPAA, which limits how health information can be shared)