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ReStore ReLaunch

Process improvements for the City of Boston’s signage and storefront improvement grant program.

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WHY WE ARE DOING THIS

The City is committed to supporting and strengthening our low-mod income neighborhood business districts. Many small businesses rely on key City services and programs to thrive, and one of the most commonly referenced programs is ReStore - the City’s facade and signage improvement program. However, the program has struggled to work as efficiently and effectively as our communities need it to.

WHAT WE DID

MONUM worked with the Office of Small Business, architects, graphic designers, and program users to review the program and identify pain points. From here, the team worked to increase transparency, predictability, and efficiency throughout the program and clarify and regularize the process going forward. As a result, ReStore now has a comprehensive user guide for the program, a new website design, an online application, and a database management plan.